Best communication and professionalism from an established roofer.
Good communication from start to finish
Easy to work with and worked around our schedule.
Very satisfied with communication, scheduling and workmanship.
The end of year discount in the clipper magazine led me to find New Look. After meeting with the salesperson and the quality of the product that would be installed, it was hard to resist. Who wouldn't want to purchase a brand new roof that would last the rest of one's life?? Too good to pass up!
First and foremost, we would like to thank the New Look team for their professionalism and hard work throughout the entire process of our roof replaced project. It started with the measurement process that included an aerial satellite view of our house. Then Charly visited us at our home to review the contract, insurance, warranty, and more importantly demoed every piece of material used in the process that matches the manufacturer's specifications. Charly also went through all of their great financing options. Once we signed the contract we were put on their schedule and the crew arrived at our house within a week. Dan the project foreman stayed in contact with me through the entire process, calling me on my cell when I couldn't be at the house, to keep me posted on their progress. When they were finished the crew cleaned up around the entire house and even put pack some items I had moved out of their way prior to their arrival. The end result is a beautiful roof, a great overall experience, and very happy home owners. They exceeded expectations and everything they promised in our initial conversations they lived up to.
The positive ratings from other customers.
"I think they did what they said they would do. That is very good in this day and age."
Thorough explanation of materials and process, reliable for appointments and schedule, good communication, fair price, pride in their work, concern for their reputation, follow up by each person involved (salesman, supervisor, and customer relations) after work was done, versatility (ability to do other projects in future
The team was superlative.
We were having a problem with our gutters. Dan came out right away and figured it out. He then cleaned out the muck. We asked about gutter covers and he gave us a great deal!!👍
Recommended by my Insurance Company and I could not be happier. Fair pricing, prompt repair plan presentation,and a clean up crew that left no trail of repair work residue. Nothing better than that!!!
Would recommend highly
Charly and Dan worked with us from the start to make sure everything was to our satisfaction. Great communication also!
Initially my husband and I were skeptical of everyone we spoke to regarding this project. After sitting down and experiencing the presentation that Marc Torres provided us, we were confident that we found the right company to work with, and we were not disappointed at all. Even after signing the contract, Marc made sure to touch base with us along the way to be sure that we had no other concerns, or worries regarding this job and also kept us abreast as to what to expect and when. I definitely will not hesitate to continue to work with this company on future jobs for our home!
We chose New Look Builders because they were prompt in coming out and the price was very fair and will call them for future projects.
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